Privacy policy
Last updated: 26/01/2026
At Odysmart, your privacy matters. We only collect what’s necessary to deliver your eSIM, keep you connected when you travel, and help you travel smarter with useful connectivity and travel tips.
1. Scope and applicable laws
This Privacy Policy applies globally.
Where local data protection laws apply (including the United Arab Emirates Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data), we comply with those laws in addition to applicable international standards.
If you are located in the European Union, we process personal data in accordance with the General Data Protection Regulation (GDPR).
2. Information we collect
We may collect the following information:
Identity and contact information
Name and email address
Order and service information
Order details, eSIM information, destination, and plan data
Billing information
Payments are processed securely by our payment providers. We do not store card details.
Device and technical data
Device, network, and technical information required to deliver, activate, and support your eSIM
Website usage data
Cookies, analytics data, and interaction data to improve our website and services.
3. How we use your information
We use your personal data to:
Deliver your eSIM, installation link, or QR code
Provide customer support and troubleshooting
Process payments and prevent fraud
Improve our website, services, and user experience
Send essential service communications, such as order confirmations and eSIM installation instructions
Share optional travel connectivity tips and updates, where you have opted in
4. GDPR : Legal basis for processing
If you are located in the European Union, we process personal data under:
Contractual necessity - to provide the eSIM service you purchased
Legal obligation - accounting and compliance requirements
Legitimate interest - service improvement and fraud prevention
Consent - for marketing communications (optional)
5. Marketing communications and consent (EU only)
If you are located in the European Union, we will only send you marketing emails if you have explicitly opted in, in accordance with applicable EU data protection and e-privacy laws.
If you choose to opt in, we may send emails about:
New destinations and eSIM plans
Special offers and promotions
Travel connectivity tips and updates
Providing marketing consent is optional and is not required to purchase or use an Odysmart eSIM.
EU users can withdraw consent at any time by:
Clicking the unsubscribe link in any marketing email, or
Contacting us at lucy@odysmart.com
Withdrawing consent will not affect your ability to use our services or any eSIM you have purchased.
6. Sharing your data
We do not sell your personal data.
We may share data only with trusted third parties that are necessary to operate the service, including:
Payment processors
eSIM connectivity partners (including eSIM Go) and related technical providers
Hosting, analytics, and infrastructure providers
All partners are required to process data securely and only for authorized purposes.
7. Data storage and security
We use appropriate technical and organizational measures to protect your personal data and limit access to authorized personnel only.
We retain personal data only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes or prevent fraud. When data is no longer required, it is securely deleted or anonymized.
8. Cookies
We use cookies and similar technologies to:
Ensure the website functions correctly
Analyze traffic and improve performance
Enhance user experience
You can manage or disable cookies through your browser settings. Some features of the website may not function properly without cookies.
9. Your GDPR rights
If you are located in the European Union, you may have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request portability of your data
To exercise any of these rights, please contact us at lucy@odysmart.com.
10. Contact us
Questions? Contact us anytime:
Email: lucy@odysmart.com
Website: www.odysmart.com